Refund policy

Returns & Cancellation Policy

1. Your Right to Cancel

If you are purchasing as a consumer, you have the right to cancel your order within 14 days without giving a reason.

The cancellation period expires 14 days after the day you receive your order (or, if your order is delivered in multiple shipments, 14 days after you receive the final item).

To exercise your right to cancel, you must notify us within the 14-day cancellation period by contacting us using the details below.

Email: contact@bpperformance.online

Please include your order number and details of the items you wish to return.

2. Returning Your Items

Once you have informed us that you wish to cancel your order, you have 14 days to return the goods.

Items should be returned:

In a condition suitable for resale.
Complete with any accessories, manuals or packaging where reasonably possible.
Securely packaged to prevent damage during transit.

You are responsible for taking reasonable care of the goods while they are in your possession.

3. Return Postage

Unless the item is faulty, damaged, or sent in error, you are responsible for the cost of returning the goods.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

4. Refunds

Once we receive your returned goods (or satisfactory evidence that they have been sent), we will process your refund within 14 days.

Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.

The refund will include:

The purchase price of the returned goods.
The cost of our standard delivery service (where applicable).

Additional charges for premium or express delivery services are not refundable unless required by law.

5. Deductions from Refunds

If the value of the goods has been reduced because they have been handled more than necessary to establish their nature, characteristics, or function, we may make a reasonable deduction from your refund.

6. Faulty or Incorrect Items

If you receive goods that are faulty, damaged, defective, or not as described, please contact us as soon as possible.

Where appropriate, we will offer a repair, replacement, or refund in accordance with your statutory rights.

If the item is confirmed to be faulty or supplied in error, we will reimburse any reasonable return postage costs.

7. Items That Cannot Be Returned

The right to cancel does not apply to:

Goods made to your specifications or clearly personalised.
Perishable goods.
Sealed health or hygiene products once unsealed.
Any other goods where an exemption applies under applicable consumer protection legislation.